Users & Accounts FAQ & Troubleshooting
Example section for showcasing API endpoints
There are two ways to manage users and accounts with Captain Data:
- Platform Access — Manage workflows via our user-friendly Platform UI.
- API Access — Directly manage your users and accounts through our API.
Platform Users
Designed for GTM teams (growth, sales, and marketing) that want to build and manage workflows directly through Captain Data’s Platform UI.
User Roles & Permissions:
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Owner - Full platform access with permissions to manage users, accounts, billing, and subscriptions. Best for project managers or workspace administrators.
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User - Basic platform access but no rights to manage billing or subscriptions. Best for team members like marketing or sales staff.
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External User - No access to the Captain Data platform. Can only connect accounts via shared links. Best for External SaaS users or Clients.
API Customers
As described in the article Adding & Managing Users, you can use Captain Data’s API to manage your SaaS users directly. This approach provides flexibility, scalability, and white-label capabilities.
Reminders for API Usage Modes:
1. White Label
1. White Label
- Your company’s branding takes center stage, but Captain Data powers everything behind the scenes.
- Example: Companies like Zeliq use their own Chrome extension and branding while leveraging Captain Data as the backend. Users see Zeliq’s branding instead of Captain Data.
2. White Label — Stealth Mode
2. White Label — Stealth Mode
- Rent LinkedIn accounts without using a Chrome extension.
- Use Captain Data as an API or data provider while we manage the accounts for you.
3. Grey Label
3. Grey Label
- A hybrid model where users interact with Captain Data’s Chrome extension, which remains branded as “Captain Data.
- Often utilizes the Shared Account feature, enabling users to send access links for easy account connection.
Accounts Management FAQ
Do I need to pass the li_a cookie to add a Sales Navigator account when using POST - Add or Update Integration Account?
Do I need to pass the li_a cookie to add a Sales Navigator account when using POST - Add or Update Integration Account?
How does Captain Data handle profile visits and limits imposed by LinkedIn?
How does Captain Data handle profile visits and limits imposed by LinkedIn?
Captain Data respects LinkedIn’s limits and uses Smart Limits to avoid exceeding the daily number of visits. Currently, LinkedIn allows 50-80 profile visits per day.
Related Article: Smart Limits - how to avoid getting warned on social accounts
What to do if you get invalid cookies from an account?
What to do if you get invalid cookies from an account?
When does Captain Data refresh LinkedIn Integration Accounts to avoid invalid cookies?
When does Captain Data refresh LinkedIn Integration Accounts to avoid invalid cookies?
What do I need to pass to connect an integration External account with a Shared Link?
What do I need to pass to connect an integration External account with a Shared Link?
Can I ask Captain Data for rented LinkedIn & Sales Navigator accounts?
Can I ask Captain Data for rented LinkedIn & Sales Navigator accounts?
Troubleshooting
What should I do if the integration doesn’t sync properly?
What should I do if the integration doesn’t sync properly?
We recommend you to:
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Check if the parameters (e.g., country, shared_account, etc.) are set correctly.
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When updating an account, only update the fields you want to change.
Implement retries when updating an account and ensure timeouts are appropriately set.Related Articles: Adding & Managing Users as well as Errors & Retries Mechanism